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Situation
This world leader in telecommunications technology had grown to the degree that internal
and inter-site mail delivery was becoming increasingly more slow and unreliable. The client
recognized that its resources would be used more efficiently by outsourcing internal mail
management to a professional logistics organization rather than to attempt development of
the appropriate systems and processes internally.
Solution
Professional logistics staff from AMG transferred permanently to the client's site to manage the reengineering of
the client's internal shipping processes and to install mail management
systems. The client's existing staff members were retained and trained on the new systems and processes. Volume and
performance measurements were instituted to understand mail turnaround performance and to identify quarterly trends for
future resource planning.
Results
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Between 1995, when AMG first began working with this
client, and 1998, the percentage of mail which meets the one-day-turn-around target has increased from 70% to
98%.
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AMG has
developed an intranet homepage which gives the client's
extensive employee base the ability to submit online pick-up
requests for anything from a letter or package to office
furnishings and sensitive laboratory equipment. This same
homepage also allows the user to track the current status of
each request.
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